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FOR HOME VISITS OR EMERGENCY ON THE DAY APPOINTMENTS PLEASE TELEPHONE BEFORE 10.30AM

WHEN REQUESTING AN APPOINTMENT PLEASE BE PREPARED TO TELL THE RECEPTIONIST WHAT THE PROBLEM IS AS SHE WILL THEN BE ABLE TO GIVE YOU AN APPOINTMENT WITH THE MOST APPROPRIATE CLINICIAN.

WE OPERATE A ZERO TOLERANCE POLICY WITH REGARDS TO ABUSIVE OR THREATENING BEHAVIOUR.       

PLEASE REMEMBER ALL PRESCRIPTIONS TAKE 2 WORKING DAYS TO PROCESS.

IF YOU DO NOT TAKE YOUR MEDICATION REGULARLY OR OVER ORDER YOUR MEDICATION THE REQUEST MAY BE DECLINED

 

 

 

We are encouraging patients who have access to a computer to order their repeat prescriptions on line at: threetownsmedicalpractice.co.uk. If you have any problems trying to use this service, please ask to speak to Debbie Watson who will assist you.

*If you regularly use a branch of Gallaghers or Lloyds Stevenston, we can arrange for your signed prescription to be delivered to your pharmacy of choice and you can then collect your medicines directly from there. *Please note that you will have to allow at least 3 working days for your prescription to be processed by us, your pharmacy and be ready for collection 

*If you choose to telephone in to request a repeat prescription we will ask you to call in between 11am and 12pm or 2pm-4pm if you want to speak to someone in person. Out with these times you will be asked to leave your name, date of birth, contact telephone number and a list of items that you require on an answer machine. You will be able to leave requests on this answer machine between 8.30 on Monday morning and 6pm on Friday night (excluding public holidays)

*You can post in your request along with a stamped self addressed envelope and we will post your prescription back to you. Please allow time for postage.

*Please note: Reception staff are not permitted to add /print items which are not on your repeat list.  Only your doctor or Nurse Prescriber can do this and may take longer to be dealt with.  The doctor or Nurse Prescriber may also decline your request if medication is being over/under ordered

*If you need to go to hospital, please take all your medicines with you.

 

 
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