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 Due to the current coronavirus situation we are only currently dealing with urgent calls.  If you have a cough or fever but are well and managing, please self-isolate in line with national guidance. We will be not testing for coronavirus even if you have symptoms. If anyone in your household has developed a cough or fever in the last seven days, you should self-isolate for 14 days. Please check www.nhsinform.scot for more information. If your query is unrelated to this and is of an urgent nature please stay on the line and we will answer your call.

 If you are ordering a prescription online please leave details of the pharmacy you wish to collect it from as you can no longer collect these from the health centre.

PLEASE NOTE FROM TUESDAY 1ST OCTOBER THE PRACTICE WILL NOW BE CLOSING AT 5.30PM EVERYDAY

FOR HOME VISITS OR EMERGENCY ON THE DAY APPOINTMENTS PLEASE TELEPHONE BEFORE 10.30AM

WHEN REQUESTING AN APPOINTMENT PLEASE BE PREPARED TO TELL THE RECEPTIONIST WHAT THE PROBLEM IS AS SHE WILL THEN BE ABLE TO GIVE YOU AN APPOINTMENT WITH THE MOST APPROPRIATE CLINICIAN.

WE OPERATE A ZERO TOLERANCE POLICY WITH REGARDS TO ABUSIVE OR THREATENING BEHAVIOUR.       

PLEASE REMEMBER ALL PRESCRIPTIONS TAKE 2 WORKING DAYS TO PROCESS AND LOCATION QUERIES WILL ONLY BE DEALT WITH AFTER THIS TIME.

IF YOU DO NOT TAKE YOUR MEDICATION REGULARLY OR OVER ORDER YOUR MEDICATION THE REQUEST MAY BE DECLINED

 

 

Clock_And_ArrowEmergencies

If you need a doctor in an emergency situation during surgery hours please let the receptionist know. They will not realise the urgency of the call unless you say.

If you need an emergency at night or during weekend/public holiday please telephone 111. Your call will be dealt with by NHS 24 in partnership with Ayrshire Doctors on Call (ADOC)

Call 999 in an emergency. Chest pains and / or acute shortness of breath constitute an emergency.

 
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